Delta Kappa Epsilon to Provide ChapterBuilder to All Chapters

 

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Carmel, Ind. – TechniPhi is proud to announce our newest full-adoption partner for ChapterBuilder! Delta Kappa Epsilon is the most recent national fraternity to implement ChapterBuilder to all 64 of the organization’s chapters.

Delta Kappa Epsilon began piloting the recruitment software with chapters in 2016, and is excited to be able to offer the innovative recruitment software as part of their growth strategy.

“DKE is excited for a partnership with TechniPhi and what ChapterBuilder can provide for our chapters. Our current goal is to ‘grow by 10’, meaning that we want to see our chapters and overall organization grow by 10%,” said Eric Holland, Director of Marketing and Technology for Delta Kappa Epsilon. “ChapterBuilder is a tool that’s going to make that goal possible for our fraternity.”

Delta Kappa Epsilon joins 5 other national fraternities who have adopted ChapterBuilder fully for all chapters. TechniPhi’s description of ChapterBuilder reads, “ChapterBuilder brings potential new members to you, alerts you when it’s time to follow up, gets all your members and advisors involved, keeps recruitment organized, and even provides real-time analytics to make your recruitment process smarter than ever!”

When asked about Delta Kappa Epsilon’s full-adoption partnership, Josh Orendi, TechniPhi’s co-owner, said, “Delta Kappa Epsilon’s decision to entrust the future growth of their fraternity through the use of ChapterBuilder is exciting and humbling. As they work to reach their ‘Grow by 10’ goal, we’re proud to be able to offer an innovative technology that will help them achieve it.”

TechniPhi’s CEO, Jessica Gendron Williams added, “We hear time and time again that fraternity members want resources and support in their recruitment efforts. Simply allowing chapters to do it on their own is not producing the desired results fraternities are looking for. Delta Kappa Epsilon’s partnership with TechniPhi and ChapterBuilder will ensure that all of the fraternity’s members have the tools they need to do fraternity recruitment the right way.”

Learn more about Delta Kappa Epsilon at https://dke.org/.

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 About TechniPhi: TechniPhi helps fraternities and sororities grow through innovative technologies. We believe in fraternities and sororities. We believe that fraternities and sororities change the world – for the better – every day. We believe that fraternities and sororities help people become the best version of themselves. We believe that fraternities and sororities matter – matter to people, communities, and the world. We believe that more people in fraternities and sororities = a better world.

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TechniPhi is Hiring a Developer!

Are you a developer who’s excited for the chance to work for a company that’s helping fraternities and sororities across the country grow? We’ve got an amazing opportunity for you! TechniPhi is looking to hire a new Developer this Fall (mid-September start) to assist with development and maintenance of our technologies. Check out the position description below and apply today!

Position Description The Developer will serve TechniPhi in: PRIMARY role: The Developer will serve as the developer for all technologies for TechniPhi.  He/She will serve as a collaborative member of the TechniPhi team charged with envisioning the future of technology to help groups grow.  Developer reports to the Technology Director of TechniPhi. Major Responsibilities: PRIMARY ROLE RESPONSIBILITIES Development

  • Create world class technology that connects and enhances TechniPhi’s existing web-based technology
  • Be responsible for maintaining web products and writing clean, documented, scalable code
  • Create website layout/user interface by using standard HTML/CSS practices
  • Work closely with web designers, software testers and other TechniPhi team members to ensure products meet visual design and functional intent
  • Collaborate with mobile developers and customers to create and document easy-to-use TechniPhi APIs
  • Help tailor and deploy software tools, processes and metrics to maximize TechniPhi developer operations
  • Work, daily, on perfecting, creating, and innovating core features and deliverables of TechniPhi technologies
  • Work, daily, on contributing innovative new technology solutions, as well as enhancements and upgrades to existing products provided by TechniPhi
  • Work to maintain and enhance existing web products

Customer Service

  • Provide unforgettable, world-class customer service and support solutions to TechniPhi clients and partners
  • Serve as a subject matter expert on specific TechniPhi products and offerings
  • Support the training, on-boarding, and implementation for all TechniPhi web and mobile technologies
  • Assist with 24-hour technical support during heavy primary recruitment seasons of January, February, August, and September

Leadership and Collaboration

  • Attend important industry conferences to represent company(s) as needed
  • Stay up to date with emerging technologies/industry trends and apply them into operations and activities
  • Write well-designed, testable, efficient code by using best software development practices
  • Document all written code so that other developers can easily identify intended functionality and process
  • Work in collaboration with the TechniPhi team to innovate, strategize, and envision the future technology offerings of the company
  • Establish powerful partnerships with Inter/national headquarters staffs, alumni volunteers, and campus Greek Life professionals who reward us with repeat business, positive testimonials, and regular referrals. Serve clients as a single point of contact throughout the sales cycle (from lead generation through contract renegotiation)
  • Uphold, at all times, the values, mission and purpose of Phired Up Productions, including subsidiary companies TechniPhi and Innova at all times and in all endeavors

Skills & requirements

Desired Skills and Knowledge

  • JavaScript, MySQL, React (required)
  • PHP (preferred)
  • Knowledge and understanding of fraternity/sorority recruitment (preferred)

To apply, email your resume, cover letter, and salary requirements to Branden@TechniPhi.com.  The priority deadline is August 31, 2017.

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TechniPhi Welcomes Erik Mudrak to Development Team

FOR IMMEDIATE RELEASE

Contact: Branden Stewart

PJI_7349Carmel, Ind. – The TechniPhi staff grew once again this summer with the addition of Erik Mudrak to our Development team. Mudrak will work as a Developer helping to make improvements, upgrades, and enhancements that will improve the user experience of our core technologies including ChapterBuilder, CampusDirector, and MyVote.

“Bringing Erik onto our team is such an exciting moment for TechniPhi and our customers!” said Ellen Chesnut, Vice President of TechniPhi. “Erik brings a unique perspective to our team as he is the first developer to work for TechniPhi that used our technologies as an undergraduate fraternity leader. This perspective will undoubtedly help to serve our clients as we continue to improve and upgrade our products.”

Mudrak is a May 2017 graduate of Transylvania University, where he earned his degree in Computer Science. Prior to joining the TechniPhi team, he interned as a digital marketer at his university, served as a software developer for a small start up in Kentucky, and as a designer for Big Ass Fans.

“Greek life tends to hold fast to many of the traditions and processes that have been in place for ages, and that’s exactly what I spent my college fraternity career focused on changing,” said Mudrak, who served as the chapter president for his chapter of Delta Sigma Phi. “Fraternity and sorority organizations have a great deal to gain from utilizing technology, and I want to be a part of shaping the values of the 21st century fraternity. I want to build brilliant cross-platform web apps that enhance communication, excellence, and national bonds for Greek chapters.”

When he isn’t coding, Mudrak enjoys running, playing guitar and seeing live music, and photography. He also recently began a new hobby of beer-making, which he started after taking a Science of Fermentation course at the close of his college career.

Mudrak joined the TechniPhi team on June 26, and can be reached via email at Erik@TechniPhi.com.

Phi Mu Delta Provides ChapterBuilder to All Chapters Nationwide

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FOR IMMEDIATE RELEASE

Contact: Gretchen Foran

PHI MU DELTA PROVIDES CHAPTERBUILDER TO ALL CHAPTERS NATIONWIDE

Carmel, Ind. – Phi Mu Delta has just become the most recent national fraternity to provide ChapterBuilder recruitment technology to 100% of its chapters. All 18 of the organization’s chapters and upcoming expansion projects will adopt the technology, which has already helped Phi Mu Delta achieve success in recent expansions.

 

“ChapterBuilder will give our members the very best tool out there to improve the growth of the Fraternity,” said Jackie Hackett, Phi Mu Delta’s Director of Chapter Services and Growth. “Our National Office staff and volunteers will have real-time data to help chapters adjust and identify areas that can be improved. Phi Mu Delta was an early beta-tester for ChapterBuilder. During that time, Phi Mu Delta doubled in membership!”

 

Phi Mu Delta is the latest national fraternity to fully adopt ChapterBuilder, joining five other organizations (and counting). ChapterBuilder brings potential new members to you, alerts you when it’s time to follow up, gets all your members and advisors involved, keeps recruitment organized, and even provides real-time analytics to make your recruitment process smarter than ever.

 

“For years, I’ve been impressed by the personal attention that Phi Mu Delta headquarters and volunteers give to their undergraduate members,” said Josh Orendi, Chief Business Development Officer at TechniPhi, “This investment to put ChapterBuilder at the center of every chapter’s recruitment process signals that Phi Mu Delta is doubling down on chapter support; giving chapters a powerful tool to recruit more of the safest, highest quality men on their campuses.”

 

Within the first year of public availability, an estimated 40% of all fraternity chapters in North America have created a ChapterBuilder account. To further underscore the impact of this technology, over 1.5 Million potential new member profiles have been created by ChapterBuilder users.

 

Learn more about Phi Mu Delta at www.PhiMuDelta.org.

 

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About TechniPhi: TechniPhi helps fraternities and sororities grow through innovative technologies. We believe in fraternities and sororities. We believe that fraternities and sororities change the world – for the better – every day. We believe that fraternities and sororities help people become the best version of themselves. We believe that fraternities and sororities matter – matter to people, communities, and the world. We believe that more people in fraternities and sororities = a better world.  www.TechniPhi.com

Three Ways to Maximize ChapterBuilder During the “Off-Season”

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Three Ways to Maximize ChapterBuilder During the “Off-Season”

By Gretchen Stahl Foran

 

We’ve hit the beginning of October. You’ve been holding events, working involvement fair tables, and using ChapterBuilder to recruit your new members. Heck, by this point you probably have recruited your new member class for the semester and may think it’s time to take a break.

 

Wrong! You know we aren’t going to let you get that comfortable right? 365 recruitment means building (and tracking) relationships year-round.

 

While it’s true your recruitment efforts might be slowing down, we don’t want you to forget about the ways you can maximize your valuable “off-season”. Now is the time to build those recruitment muscles so that you are in the best position to recruit at the highest level next semester. Check out some tips below to continue utilizing ChapterBuilder to its fullest potential during the next few months!

 

-Spend some time with your Insights. What activities brought you the most and least referrals? Take a look at your activities graph to determine how much activity it took to recruit your newest class of new members.

 

-Do some PNM cleanup! Do you have PNMs that have joined other chapters, or that you have determined aren’t a fit? Spend some time clearing out your account. Move those PNMs status levels to “F” or delete them from your PNM list using the bulk edit tool. Remember to leave the prospects that you are still recruiting for future communication.

 

-Take advantage of your newest members! Make sure they are added as new users in ChapterBuilder right away (use the “Team” tab in the settings area), and be sure to get referrals from them about potential members they may still know. Now is the time to upload those PNMs and start them through your recruitment pipeline!

 

 

Sigma Tau Gamma Provides ChapterBuilder to 100% of Chapters.

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FOR IMMEDIATE RELEASE
Contact: Gretchen Foran
 
SIGMA TAU GAMMA PROVIDES CHAPTERBUILDER TO 100% OF CHAPTERS
 
Carmel, Ind. – Sigma Tau Gamma became the latest national fraternity to roll out the ChapterBuilder recruitment software to 100% of its chapters. All 74 of the organization’s chapters and expansion projects will adopt the technology which has already helped Sig Tau yield unprecedented growth.
 
As an early adopter of the software in its trial and beta test periods, Sigma Tau Gamma credits ChapterBuilder (which was created by TechniPhi – www.TechniPhi.com) for a significant portion of its 20%+ membership growth since 2014.
 
“We want to give our members the tools they need to grow their chapters,” said Steve Latour, Sig Tau’s Chief Executive Officer. “ChapterBuilder gives our chapters an advantage over their peer groups on campus and brings the Excel/Google spreadsheet recruitment tracking era to an end. If our chapters commit to using this software, they will grow. ChapterBuilder works.”
 
Latour continued, “Sigma Tau Gamma’s national board set a strategic plan that calls for responsible growth. Getting to that goal without ChapterBuilder would be like flying an airplane without a control panel. On the national level, ChapterBuilder is our dashboard. We use the real time data to make minor course corrections and provide real time support in moments when our professional staff and volunteers can do the most good for our chapters.”
 
Sigma Tau Gamma is the latest national fraternity to fully adopt ChapterBuilder. Alpha Tau Omega announced their 100% rollout recently https://blog.chapterbuilder.com/?p=196.  ChapterBuilder was officially launched publicly one year ago this month. The description of the technology on the website (www.ChapterBuilder.com) reads, “ChapterBuilder brings potential new members to you, alerts you when it’s time to follow up, gets all your members and advisors involved, keeps recruitment organized, and even provides real-time analytics to make your recruitment process smarter than ever!” Within the first year of public availability, an estimated 40% of all fraternity chapters in North America have created an account. To further underscore the impact of this technology, 800,000 potential new member profiles have been created by ChapterBuilder users.
 
Josh Orendi, TechniPhi’s Chief Business Development Officer, commented on Sigma Tau Gamma’s announcement, “Sig Tau understand that a national fraternity has a responsibility to its chapters to do more than wait for new member reports to be submitted and process invoices. I’m proud of Sigma Tau Gamma because they are demonstrating that they are a proactive participant in recruitment rather than a reactive recipient of bio forms.”
 
TechniPhi’s CEO, Jessica Gendron Williams added, “There is growing sentiment across the country that is coming from undergraduate members, alumni volunteers, and university staff. Fraternity chapters want recruitment help. Allowing chapters to ‘wing it’ is not a strategy. I’m impressed by the steps Sigma Tau Gamma and TechniPhi are taking together to provide real resource and support for their chapters to grow responsibly.”
 
Nobody understands the importance of supporting chapter recruitment and expansion projects more than Dean Anderson, Sigma Tau Gamma’s Associate Director of Recruitment and Growth. He put it simply, “As a professional staff member at Sig Tau, it’s my job to help our chapters grow and succeed. We’ve seen that our chapters do better when they use ChapterBuilder. And I’m able to do my job better because of ChapterBuilder.”
 
Learn more about Sigma Tau Gamma at www.SigTau.org.
 
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About TechniPhi: TechniPhi helps fraternities and sororities grow through innovative technologies. We believe in fraternities and sororities. We believe that fraternities and sororities change the world – for the better – every day. We believe that fraternities and sororities help people become the best version of themselves. We believe that fraternities and sororities matter – matter to people, communities, and the world. We believe that more people in fraternities and sororities = a better world.  www.TechniPhi.com
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Follow Up, or Fail

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by Woody Woodcock, Guest Blogger

Have you ever met someone who didn’t remember you? Did you ever have that girl or guy who introduced themselves to you over and over again in college, but you still couldn’t remember their name? There are times when I attend a conference or run into someone and I just can’t place their name. Usually, I am quick to say “would you tell me your name again?” before moving on in our conversation. Most of the time, people don’t mind if you’re honest (and don’t make it a habit). Whenever this happens to me, I make a special mental note to remember their name for our next encounter.

This week at the University of Michigan, something similar happened. This time, the consequences were more detrimental. If you haven’t read about it yet, check out the ESPN story. It was really easy for me to instantly connect this disappointing story to countless others in the fraternity recruitment process when it comes to retaining recruits and new members. Here are two key quotes from that article that are alarming:

“I do not know which recruit they were talking to, but it was not me. It was just a little heartbreaking, for me to supposedly be so high on their list, for them to confuse me with someone else.”

And,

“Plus, they spelled both of my names wrong after I told them, but that was not the main issue. I guess they do not have tabs on me.”

Consider this: if someone is high up on your prospect list, and you spell their name wrong or confuse them for another PNM, how could you expect them to want to join your chapter? As a recruitment leader, you’re expected to be excellent at managing the details. Something little like taking the extra time to get someone’s name right can go a long way toward helping them feel like they are genuinely cared for. Our sister company, Phired Up, even conducted retention research that showed members leave organizations when they don’t believe people truly care for them.

There’s a difference between rush and recruitment. In “rush”, you’re likely rushing the process along to get as many members as you can. When you rush, you likely lose track of important details. Recruitment, on the other hand, is a well planned and consistent effort that helps you get to know PNMs on a deep, authentic level. ChapterBuilder can help you keep your important recruitment details organized so you can be intentional in your pursuit of building relationships. We recommend using ChapterBuilder to help make the details easy for you! Here are just a few things you can do:

  • Create a daily time to review and update your ChapterBuilder account
  • Track who attends your events and who you’ve contacted (calls, texts, and what their replies were) with ChapterBuilder notes and tags
  • Spot-check at least 5 – 7 PNM profiles to ensure that your recruitment team is doing a solid job of being systematic and taking good notes
  • If you discover that information is missing or not up-to-date, work with your recruitment team to help fix that right away!
  • Discuss the ESPN article with your recruitment team to help illustrate the importance of genuinely caring for each of your recruits individually

I’ve worked on dozens of expansions and with hundreds of fraternity chapters across the country, and I’ve learned an important lesson: if you don’t follow up in a meaningful way, you will fail in your recruitment and retention efforts. You have an incredible opportunity to help bring the gift of fraternity to many new members, and you have the tools at your disposal to make it easier and more organized than ever.

If you think you’ve got some recruits who might be on the edge of making a decision to go elsewhere, redouble your efforts to get to know them even better. Learn who else is helping them to make their decision by asking them about the people in their life who they care deeply about, and the people who care deeply about them. Don’t let another team gain your recruit because you squandered your opportunity to make them feel like they matter! Recruitment technology like ChapterBuilder can keep you organized and on track, but the real recruitment work comes down to the quality of the relationships you build.

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Alpha Tau Omega Provides ChapterBuilder Technology to 100% of Chapters Beginning Fall 2016

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FOR IMMEDIATE RELEASE
Contact: Gretchen Foran
 
Alpha Tau Omega Provides ChapterBuilder Technology to 100% of Chapters Beginning Fall 2016
 
Charlotte, NC – Alpha Tau Omega (ATO) announced that all 144 chapters of the fraternity would adopt ChapterBuilder as their year-round recruitment technology. This makes ATO the first large national fraternity to give the recruitment tool to 100% of its chapters.
 
“ATO makes data-driven decisions,” said RJ Taylor, ATO’s Director of Growth. “The data shows that ATO chapters using ChapterBuilder recruited 1.2 to 1.8 additional members each of the last 2 years compared to chapters that did not use the technology.  There’s clear ROI. That’s a lot of lives changed by ATO that wouldn’t otherwise have been. Results are the main reason we made this decision, but not the only reason.  We’re also using the technology to execute industry-first marketing initiatives to non-Greek men who share ATO’s core values.  Fraternity recruitment is changing rapidly and ATO is committed to being a leader in the interfraternal world.”
 
ChapterBuilder was officially launched publicly one year ago this week. The description of the technology on the website (www.ChapterBuilder.com) reads, “ChapterBuilder brings potential new members to you, alerts you when it’s time to follow up, gets all your members and advisors involved, keeps recruitment organized, and even provides real-time analytics to make your recruitment process smarter than ever!” Within the first year of public availability, an estimated 40% of all fraternity chapters in North America have created an account. To further underscore the impact of this technology, 800,000 potential new member profiles have been created by ChapterBuilder users.
 
ATO was an early adopter of ChapterBuilder – participating in the beta tests and pre-launch trial phases of the software’s development. For the last two years the organization sponsored 30 account subscriptions for select pilot chapters.
 
Josh Orendi, co-Owner of TechniPhi – the company behind ChapterBuilder – said, “There is no such thing as creating a championship team from a sign-up sheet.  And, we cannot expect chapter leaders to recruit higher quality men until we provide them with higher quality tools to do so.  Spreadsheets are dead.”  Orendi continued by praising ATO, “ATO understands that the quality of a fraternity is most greatly influenced by the quality of the men it recruits. This move by ATO to give ChapterBuilder to every chapter just put them in the pole position of recruitment on 144 college campuses.”
 
“Fraternity is an old business that can be slow to change and reluctant to implement organization wide initiatives.  Alpha Tau Omega is breaking the mold,” said Jessica Gendron Williams, TechniPhi’s CEO. “ATO isn’t afraid to innovate.  Their early partnership with TechniPhi gave them a strong voice that influenced what ChapterBuilder has become. I’m thrilled to expand our partnership to provide standard level ChapterBuilder subscriptions to every ATO chapter in the nation.”
 
The announcement about ChapterBuilder comes during an exciting week for ATO. Over 500 members are gathering together for the organization’s biennial ATO Congress, taking place in Charlotte, North Carolina this year. Chapters will learn how ATO is combining ChapterBuilder technology, advanced recruitment education, and highly innovative growth-focused marketing initiatives to help make recruitment easier and more effective for all its chapters and expansion projects.
 
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About TechniPhi: TechniPhi helps fraternities and sororities grow through innovative technologies. We believe in fraternities and sororities. We believe that fraternities and sororities change the world – for the better – every day. We believe that fraternities and sororities help people become the best version of themselves. We believe that fraternities and sororities matter – matter to people, communities, and the world. We believe that more people in fraternities and sororities = a better world.  www.TechniPhi.com
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TechniPhi Welcomes New Mobile Developer and Account Managers

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FOR IMMEDIATE RELEASE

Contact: Jessica Gendron Williams

Carmel, Ind. — TechniPhi is thrilled to announce that our team is growing with the addition of three new employees.  In March, the TechniPhi team added our first Mobile Developer, Patrick Holloway, who will be focused on developing mobile apps for all of our technologies to better serve the needs of our clients and make our technology more accessible.  In addition to Patrick, TechniPhi also added two new Account Managers, Amanda Wood and Gretchen, both of who will be focused on delivering world-class training, onboarding, customer service and technical support for our growing client base.

“We are beyond excited to welcome all three of them to our TechniPhi team.  We have seen exponential growth across all of our technologies in the last 18 months,” said Jessica Gendron Williams, TechniPhi’s CEO. “Bringing Patrick, Amanda and Gretchen to the team will allow us to continue to create new and innovative technologies while continuing to offer the very best customer experience.”

patrickPatrick Holloway brings five years of experience in mobile app development to the TechniPhi team. Holloway earned his Bachelor’s degree in Computer Engineering from Missouri University of Science and Technology, where he joined Delta Sigma Phi. His unique background as a fraternity man with passion for technology and design helps make Holloway a perfect fit to craft engaging and useful mobile user experiences that help fraternities and sororities accomplish their recruitment goals more efficiently.

“When an organization invests in the right technologies to enhance the services or products they offer, the benefit provided to customers is unparalleled,” said Holloway when asked about the future of recruitment technology. “If we apply this principle to fraternity and sorority growth, technology has the potential to redefine what recruitment means for these organizations.”

amandaAmanda Wood joins us following over five years of experience serving as a staff member in the Fraternity and Sorority Life Office at the University of Alabama. She earned her Bachelor’s degree in Communication from the University of Alabama, where she joined Gamma Phi Beta. Wood has served the TechniPhi team previously in a tech support role part-time, helping to provide assistance to CampusDirector users during the busy fall recruitment season.

“TechniPhi is known for outstanding customer support and individualized client attention, and I am excited to continue helping to grow these efforts,” said Wood regarding her decision to join the TechniPhi team.  “Recruitment technology is essential to fraternity and sorority growth. It provides a collaborative environment between chapter members, campus professionals and prospective members, allowing more time for intentional recruiting and conversation.”

gretchenGretchen Foran earned her Bachelor’s degree in Public Relations from Valparaiso University, where she became a member of Pi Beta Phi. Foran went on to earn her Master’s degree in College Student Personnel Administration from Minnesota State University, Mankato before starting her career as a campus-based professional working with campus life and career development. She joins the TechniPhi team following seven years of experience working for national headquarters organizations like Phi Kappa Theta Fraternity and Alpha Sigma Tau Sorority in the areas of recruitment, extension and programming.

When asked about why she is joining the TechniPhi team, Foran said, “I have had the pleasure of utilizing TechniPhi’s recruitment technologies and know first hand how great the products are. I’m thrilled to be providing exceptional service to clients as they utilize these tools that I know will enhance their recruitment experience.”

To connect with our newest team members, email them at Patrick@TechniPhi.com, Gretchen@TechniPhi.com, and Amanda@TechniPhi.com.

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About TechniPhi: TechniPhi helps fraternities and sororities grow through innovative technologies. We believe in fraternities and sororities. We believe that fraternities and sororities change the world – for the better – every day. We believe that fraternities and sororities help people become the best version of themselves. We believe that fraternities and sororities matter – matter to people, communities, and the world. We believe that more people in fraternities and sororities = a better world.

TechniPhi is Hiring an Account Manager!

To apply email your resume and cover letter to ellen@techniphi.com.

TechiPhi Account Manager Position:

The Account Manager will serve as the primary point of contact for training and support for all TechniPhi clients and users. He/She will lead the marketing efforts and social media channels for the company and position him/her self and the company as the industry leader in technology to help fraternity and sorority grow.

The AccountManager reports to the Sales and Marketing Director of TechniPhi. PRIMARY ROLE RESPONSIBILITIES

Communication & Relationships

  • Build and maintain relationships with all existing technology clients and partners.
  • Audit, edit and create world-class on boarding resources for all technology verticals and users.
  • Provide and be available for on site trainings and workshops for current and future clients.
  • Work as a part of TechniPhi team to evaluate clients needs, determine upgrades and future products, and create new ways to help organizations grow through technology.
  • Attend important industry conferences to represent company(s) as needed including but not limited to: AFLV, AFA, FEA, NIC, NPC, PFA.
  • Position yourself and TechniPhi as the industry leader in technology solutions that help fraternities and sororities grow.
  • Build and maintain close working relationships with all staff from PhiredUp, Innova and TechniPhi.
  • Work collaborative to trainandgarnerfeedback from PhiredUp staffon technology solutions.
  • Uphold, at all times, the values, mission and purpose of PhiredUp Productions and it’s subsidiary companies TechniPhi and Innova at all times and in all endeavors.

AccountManagement

  • Serve as the primary point of contact for all technology demos, training, and on boarding.
  • Provide technical support to TechniPhi clients and users.
  • Lead the 24-hour technical support during heavy primary recruitment seasons of January, February, August and September.
  • Work with Operations Staff to manage renewals, contracting, and invoicing of clients.
  • Manage the collection of follow-up surveys, product recommendations and upgrade requests.
  • Manage the renewal process for all existing clients and users.

Sales andMarketing

  • Support and participate in the sales processes of the company for new and future clients and products.
  • Work with sales and marketing team to assess client needs, create proposals, and participate in sales meetings/call with future clients.
  • Manage all TechniPhi Social Media channels.
  • Collect and manage the collection of all TechniPhi client testimonials.
  • Oversee the execution of the TechniPhi Marketing Plan

To apply email your resume and cover letter to ellen@techniphi.com.