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NOW HIRING: Account Manager

TechniPhi is pleased to be growing yet again with the addition of a third account manger to the team! Read the position description below for details and application instructions.

POSITION DESCRIPTION: ACCOUNT MANAGER

The Account Manager will serve as a primary point of contact for training and support for all TechniPhi clients and users. This position’s primary focus will be on supporting our sorority MyVote and ChapterBuilder accounts as well as supporting our other technologies including, but not limited to, CampusDirector. This team member will position themselves (and the company) as the industry leader in technology to help fraternity and sorority grow.

The Account Manager reports to the Vice President of TechniPhi.

PRIMARY ROLE RESPONSIBILITIES

Communication & Relationships

  • Build and maintain relationships with all existing technology clients and partners, with a specific focus on sorority MyVote and ChapterBuilder accounts.
  • Audit, edit, and create world-class onboarding resources for all technology verticals and users.
  • Provide and be available for on-site and webinar based trainings and workshops for current and future clients.
  • Work as a part of TechniPhi team to evaluate client needs, determine upgrades, innovate on future products, and create new ways to help organizations grow through technology.
  • Attend important industry conferences to represent company(s) as needed including but not limited to: AFLV, SEPC, AFA, FEA, NIC, NPC.
  • Position yourself and TechniPhi as the industry leader in technology solutions that help fraternities and sororities grow.
  • Build and maintain close working relationships with all staff from across each sister company (Innova and Phired Up).
  • Uphold the values, mission and purpose of Phired Up Productions and its subsidiary companies TechniPhi and Innova at all times and in all endeavors.

Account Management

  • Serve as the primary point of contact for all technology demos, training, and onboarding.
  • Provide technical support to TechniPhi clients and users.
  • Lead the 24-hour technical support during heavy primary recruitment seasons of January, February, August, and September.
  • Work with Operations team members to manage renewals, contracting, and invoicing of clients.
  • Manage the collection of follow-up surveys, product recommendations, and upgrade requests.
  • Manage the renewal process for all existing clients and users.

Sales and Marketing

  • Support and participate in the sales processes of the company for new and future clients and products.
  • Work with sales and marketing team to assess client needs, create proposals, and participate in sales meetings/calls with future clients.
  • Manage the collection of TechniPhi client testimonials.

To apply email your resume and cover letter to Branden@TechniPhi.com. The priority deadline is January 12, 2018, however applications will be accepted until the position is filled.

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Chris Buck Joins TechniPhi Team

FOR IMMEDIATE RELEASE

CONTACT: Branden Stewart

Carmel, Ind. — TechniPhi is pleased to announce that Chris Buck has joined the team as an Account Manager for the company. Buck will be the primary client contact for ChapterBuilder users, working to build and maintain partnerships, lead trainings, and innovate on future enhancements to the technology, in addition to supporting clients with their CampusDirector and MyVote needs.

ChrisBuck_Headshot_EditBuck is a graduate of Ball State University, where he earned his Bachelor’s degree in Political Science in 2013. He is currently working to complete his Master’s degree in Business Administration, with a concentration in Sales Management. While at Ball State, he joined Lambda Chi Alpha Fraternity. He later joined the staff at Lambda Chi Alpha, ultimately going on to lead their expansion efforts for the last two and a half years. Buck has also served as the Interim Executive Director of Gamma Sigma Alpha, an academic honor society for fraternity and sorority members.

“We are so excited to have Chris join our team in this role,” said Ellen Chesnut, Vice President of TechniPhi. “His experience with expansion and using ChapterBuilder from a client perspective will bring a special ability to connect with and support our chapter and national partner clients.”

When he’s not working, Chris enjoys running, reading, CrossFit, and being outdoors as much as possible. He resides in the Indianapolis area. When asked about joining the TechniPhi team, Chris said, “I am excited about working for TechniPhi because I know, from my time at Lambda Chi Alpha, the value of the company’s products and believe in the its mission. I am excited to be joining a stellar team and working to support the students, campus staff, and headquarters that work with TechniPhi to assist their chapters, communities, and organizations in growing.”

Buck’s first day with TechniPhi is November 27, 2017. He can be reached at the following:

Cell: 317.696.7083

Email: Chris@TechniPhi.com

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About TechniPhi: TechniPhi helps fraternities and sororities grow through innovative technologies. We believe in fraternities and sororities. We believe that fraternities and sororities change the world – for the better – every day. We believe that fraternities and sororities help people become the best version of themselves. We believe that fraternities and sororities matter – matter to people, communities, and the world. We believe that more people in fraternities and sororities = a better world.

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TechniPhi Expands Development Team

FOR IMMEDIATE RELEASE

Contact: Branden Stewart

Carmel, IND. – This Fall, TechniPhi is excited to welcome two new developers to help maintain, upgrade, and enhance our growth technologies. Arleigh Dickerson and Gerrit VanderLugt will join our development team to support the CampusDirector, ChapterBuilder, and MyVote technologies.

“We are elated to have found two incredibly talented developers in Arleigh and Gerrit,” said Ellen Chesnut, Vice President of TechniPhi. “Each of them bring great experiences and skills that will help to keep our technologies on the cutting edge of recruitment growth for years to come.”

Arleigh 1Arleigh Dickerson earned his Bachelor of Science degree in Applied Mathematics with a minor in Integrated Science and Technology from Marshall University in 2015, where he was also a member of Delta Chi. Prior to TechniPhi, he worked for the American Economic Association on a website overhaul and with the implementation of a new content management system. Outside of work, Dickerson enjoys playing both roller and ice hockey, downhill skiing, and traveling with his dad (who’s also a member of Delta Chi).

“I’m excited to be part of the TechniPhi team because I will be leveraging new toolchains to modernize their technology stack and help them achieve their organizational goals,” said Dickerson.

Gerrit 1Gerrit VanderLugt graduated from Indiana University Purdue University Indianapolis in 2016 with a Bachelor of Science degree in Computer Science. His most recent work was with Sticksnleaves, a tech firm and consultancy that specializes in building custom web and mobile apps from the ground-up. When he’s not working, VanderLugt enjoys spending time with his wife and their two dogs while trying to get as much rock climbing, backpacking, and mountain biking in as possible.

“I am excited to work for TechniPhi because my passion is for building great software that users truly enjoy and that solves a problem,” said VanderLugt. “TechniPhi seems to do just that with their line of products and their team of motivated, passionate, and friendly individuals.”

Dickerson joined the TechniPhi team on October 16, and VanderLugt began on November 1. They can be reached via email at Arleigh@TechniPhi.com and Gerrit@TechniPhi.com.

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About TechniPhi: TechniPhi helps fraternities and sororities grow through innovative technologies. We believe in fraternities and sororities. We believe that fraternities and sororities change the world – for the better – every day. We believe that fraternities and sororities help people become the best version of themselves. We believe that fraternities and sororities matter – matter to people, communities, and the world. We believe that more people in fraternities and sororities = a better world.

 

Announcing the PNM Companion App – Powered by CampusDirector

FOR IMMEDIATE RELEASE

Contact: Branden Stewart

Carmel, IN — Available now and powered by CampusDirector, TechniPhi’s formal recruitment technology, the new PNM Companion app makes entering selections for potential new members a smooth part of the recruitment process. Not only is it easy, it helps reduce the time it takes users to enter selections each round during recruitment.

The new PNM Companion app is fast, secure, and seamless. icon_1024_720The app, which was developed by TechniPhi’s in-house mobile developer, allows users to safely and securely view their schedule, view messages, and enter selections for each round of recruitment.  CampusDirector, the fastest-growing formal recruitment technology on the market, integrates seamlessly with the PNM Companion app to  save time and eliminate error during selections within the formal recruitment process.

“Our customers have been asking for an easier way for potential new members to enter selections, and we know everyone wants to save time during recruitment,” said Ellen Chesnut, Vice President of TechniPhi. “With the decreasing amount of computer labs on campuses, and the sheer amount of time it takes to have up to 2000 PNMs entering selections, we were excited about the idea to create a solution that saves time and makes things easier for our users.”

Simulator Screen Shot May 18, 2017, 11.11.35 AM The PNM Companion app was tested over the last two recruitment seasons with 100% satisfaction in functionality and support. “It’s always fun seeing our clients feedback becoming a reality, and being a part of the creation from start to finish,” said TechniPhi’s mobile developer, Patrick Holloway.

The app is available through purchase of TechniPhi’s CampusDirector software at a cost per PNM breakdown:

1-500 PNMs = $1/pnm

501-1000 PNMs = $500

1000+ PNMs = $750

To find out more about the app or get your demo today, contact sales@techniphi.com

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About TechniPhi: TechniPhi helps Simulator Screen Shot May 19, 2017, 11.51.59 AMfraternities and sororities grow through innovative technologies. We believe in fraternities and sororities. We believe that fraternities and sororities change the world – for the better – every day. We believe that fraternities and sororities help people become the best version of themselves. We believe that fraternities and sororities matter – matter to people, communities, and the world. We believe that more people in fraternities and sororities = a better world.

Delta Kappa Epsilon to Provide ChapterBuilder to All Chapters

 

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Carmel, Ind. – TechniPhi is proud to announce our newest full-adoption partner for ChapterBuilder! Delta Kappa Epsilon is the most recent national fraternity to implement ChapterBuilder to all 64 of the organization’s chapters.

Delta Kappa Epsilon began piloting the recruitment software with chapters in 2016, and is excited to be able to offer the innovative recruitment software as part of their growth strategy.

“DKE is excited for a partnership with TechniPhi and what ChapterBuilder can provide for our chapters. Our current goal is to ‘grow by 10’, meaning that we want to see our chapters and overall organization grow by 10%,” said Eric Holland, Director of Marketing and Technology for Delta Kappa Epsilon. “ChapterBuilder is a tool that’s going to make that goal possible for our fraternity.”

Delta Kappa Epsilon joins 5 other national fraternities who have adopted ChapterBuilder fully for all chapters. TechniPhi’s description of ChapterBuilder reads, “ChapterBuilder brings potential new members to you, alerts you when it’s time to follow up, gets all your members and advisors involved, keeps recruitment organized, and even provides real-time analytics to make your recruitment process smarter than ever!”

When asked about Delta Kappa Epsilon’s full-adoption partnership, Josh Orendi, TechniPhi’s co-owner, said, “Delta Kappa Epsilon’s decision to entrust the future growth of their fraternity through the use of ChapterBuilder is exciting and humbling. As they work to reach their ‘Grow by 10’ goal, we’re proud to be able to offer an innovative technology that will help them achieve it.”

TechniPhi’s CEO, Jessica Gendron Williams added, “We hear time and time again that fraternity members want resources and support in their recruitment efforts. Simply allowing chapters to do it on their own is not producing the desired results fraternities are looking for. Delta Kappa Epsilon’s partnership with TechniPhi and ChapterBuilder will ensure that all of the fraternity’s members have the tools they need to do fraternity recruitment the right way.”

Learn more about Delta Kappa Epsilon at https://dke.org/.

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 About TechniPhi: TechniPhi helps fraternities and sororities grow through innovative technologies. We believe in fraternities and sororities. We believe that fraternities and sororities change the world – for the better – every day. We believe that fraternities and sororities help people become the best version of themselves. We believe that fraternities and sororities matter – matter to people, communities, and the world. We believe that more people in fraternities and sororities = a better world.

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TechniPhi Welcomes Erik Mudrak to Development Team

FOR IMMEDIATE RELEASE

Contact: Branden Stewart

PJI_7349Carmel, Ind. – The TechniPhi staff grew once again this summer with the addition of Erik Mudrak to our Development team. Mudrak will work as a Developer helping to make improvements, upgrades, and enhancements that will improve the user experience of our core technologies including ChapterBuilder, CampusDirector, and MyVote.

“Bringing Erik onto our team is such an exciting moment for TechniPhi and our customers!” said Ellen Chesnut, Vice President of TechniPhi. “Erik brings a unique perspective to our team as he is the first developer to work for TechniPhi that used our technologies as an undergraduate fraternity leader. This perspective will undoubtedly help to serve our clients as we continue to improve and upgrade our products.”

Mudrak is a May 2017 graduate of Transylvania University, where he earned his degree in Computer Science. Prior to joining the TechniPhi team, he interned as a digital marketer at his university, served as a software developer for a small start up in Kentucky, and as a designer for Big Ass Fans.

“Greek life tends to hold fast to many of the traditions and processes that have been in place for ages, and that’s exactly what I spent my college fraternity career focused on changing,” said Mudrak, who served as the chapter president for his chapter of Delta Sigma Phi. “Fraternity and sorority organizations have a great deal to gain from utilizing technology, and I want to be a part of shaping the values of the 21st century fraternity. I want to build brilliant cross-platform web apps that enhance communication, excellence, and national bonds for Greek chapters.”

When he isn’t coding, Mudrak enjoys running, playing guitar and seeing live music, and photography. He also recently began a new hobby of beer-making, which he started after taking a Science of Fermentation course at the close of his college career.

Mudrak joined the TechniPhi team on June 26, and can be reached via email at Erik@TechniPhi.com.

Phi Mu Delta Provides ChapterBuilder to All Chapters Nationwide

Longwood

 

FOR IMMEDIATE RELEASE

Contact: Gretchen Foran

PHI MU DELTA PROVIDES CHAPTERBUILDER TO ALL CHAPTERS NATIONWIDE

Carmel, Ind. – Phi Mu Delta has just become the most recent national fraternity to provide ChapterBuilder recruitment technology to 100% of its chapters. All 18 of the organization’s chapters and upcoming expansion projects will adopt the technology, which has already helped Phi Mu Delta achieve success in recent expansions.

 

“ChapterBuilder will give our members the very best tool out there to improve the growth of the Fraternity,” said Jackie Hackett, Phi Mu Delta’s Director of Chapter Services and Growth. “Our National Office staff and volunteers will have real-time data to help chapters adjust and identify areas that can be improved. Phi Mu Delta was an early beta-tester for ChapterBuilder. During that time, Phi Mu Delta doubled in membership!”

 

Phi Mu Delta is the latest national fraternity to fully adopt ChapterBuilder, joining five other organizations (and counting). ChapterBuilder brings potential new members to you, alerts you when it’s time to follow up, gets all your members and advisors involved, keeps recruitment organized, and even provides real-time analytics to make your recruitment process smarter than ever.

 

“For years, I’ve been impressed by the personal attention that Phi Mu Delta headquarters and volunteers give to their undergraduate members,” said Josh Orendi, Chief Business Development Officer at TechniPhi, “This investment to put ChapterBuilder at the center of every chapter’s recruitment process signals that Phi Mu Delta is doubling down on chapter support; giving chapters a powerful tool to recruit more of the safest, highest quality men on their campuses.”

 

Within the first year of public availability, an estimated 40% of all fraternity chapters in North America have created a ChapterBuilder account. To further underscore the impact of this technology, over 1.5 Million potential new member profiles have been created by ChapterBuilder users.

 

Learn more about Phi Mu Delta at www.PhiMuDelta.org.

 

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About TechniPhi: TechniPhi helps fraternities and sororities grow through innovative technologies. We believe in fraternities and sororities. We believe that fraternities and sororities change the world – for the better – every day. We believe that fraternities and sororities help people become the best version of themselves. We believe that fraternities and sororities matter – matter to people, communities, and the world. We believe that more people in fraternities and sororities = a better world.  www.TechniPhi.com

Three Ways to Maximize ChapterBuilder During the “Off-Season”

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Three Ways to Maximize ChapterBuilder During the “Off-Season”

By Gretchen Stahl Foran

 

We’ve hit the beginning of October. You’ve been holding events, working involvement fair tables, and using ChapterBuilder to recruit your new members. Heck, by this point you probably have recruited your new member class for the semester and may think it’s time to take a break.

 

Wrong! You know we aren’t going to let you get that comfortable right? 365 recruitment means building (and tracking) relationships year-round.

 

While it’s true your recruitment efforts might be slowing down, we don’t want you to forget about the ways you can maximize your valuable “off-season”. Now is the time to build those recruitment muscles so that you are in the best position to recruit at the highest level next semester. Check out some tips below to continue utilizing ChapterBuilder to its fullest potential during the next few months!

 

-Spend some time with your Insights. What activities brought you the most and least referrals? Take a look at your activities graph to determine how much activity it took to recruit your newest class of new members.

 

-Do some PNM cleanup! Do you have PNMs that have joined other chapters, or that you have determined aren’t a fit? Spend some time clearing out your account. Move those PNMs status levels to “F” or delete them from your PNM list using the bulk edit tool. Remember to leave the prospects that you are still recruiting for future communication.

 

-Take advantage of your newest members! Make sure they are added as new users in ChapterBuilder right away (use the “Team” tab in the settings area), and be sure to get referrals from them about potential members they may still know. Now is the time to upload those PNMs and start them through your recruitment pipeline!

 

 

Sigma Tau Gamma Provides ChapterBuilder to 100% of Chapters.

sig tau
FOR IMMEDIATE RELEASE
Contact: Gretchen Foran
 
SIGMA TAU GAMMA PROVIDES CHAPTERBUILDER TO 100% OF CHAPTERS
 
Carmel, Ind. – Sigma Tau Gamma became the latest national fraternity to roll out the ChapterBuilder recruitment software to 100% of its chapters. All 74 of the organization’s chapters and expansion projects will adopt the technology which has already helped Sig Tau yield unprecedented growth.
 
As an early adopter of the software in its trial and beta test periods, Sigma Tau Gamma credits ChapterBuilder (which was created by TechniPhi – www.TechniPhi.com) for a significant portion of its 20%+ membership growth since 2014.
 
“We want to give our members the tools they need to grow their chapters,” said Steve Latour, Sig Tau’s Chief Executive Officer. “ChapterBuilder gives our chapters an advantage over their peer groups on campus and brings the Excel/Google spreadsheet recruitment tracking era to an end. If our chapters commit to using this software, they will grow. ChapterBuilder works.”
 
Latour continued, “Sigma Tau Gamma’s national board set a strategic plan that calls for responsible growth. Getting to that goal without ChapterBuilder would be like flying an airplane without a control panel. On the national level, ChapterBuilder is our dashboard. We use the real time data to make minor course corrections and provide real time support in moments when our professional staff and volunteers can do the most good for our chapters.”
 
Sigma Tau Gamma is the latest national fraternity to fully adopt ChapterBuilder. Alpha Tau Omega announced their 100% rollout recently https://blog.chapterbuilder.com/?p=196.  ChapterBuilder was officially launched publicly one year ago this month. The description of the technology on the website (www.ChapterBuilder.com) reads, “ChapterBuilder brings potential new members to you, alerts you when it’s time to follow up, gets all your members and advisors involved, keeps recruitment organized, and even provides real-time analytics to make your recruitment process smarter than ever!” Within the first year of public availability, an estimated 40% of all fraternity chapters in North America have created an account. To further underscore the impact of this technology, 800,000 potential new member profiles have been created by ChapterBuilder users.
 
Josh Orendi, TechniPhi’s Chief Business Development Officer, commented on Sigma Tau Gamma’s announcement, “Sig Tau understand that a national fraternity has a responsibility to its chapters to do more than wait for new member reports to be submitted and process invoices. I’m proud of Sigma Tau Gamma because they are demonstrating that they are a proactive participant in recruitment rather than a reactive recipient of bio forms.”
 
TechniPhi’s CEO, Jessica Gendron Williams added, “There is growing sentiment across the country that is coming from undergraduate members, alumni volunteers, and university staff. Fraternity chapters want recruitment help. Allowing chapters to ‘wing it’ is not a strategy. I’m impressed by the steps Sigma Tau Gamma and TechniPhi are taking together to provide real resource and support for their chapters to grow responsibly.”
 
Nobody understands the importance of supporting chapter recruitment and expansion projects more than Dean Anderson, Sigma Tau Gamma’s Associate Director of Recruitment and Growth. He put it simply, “As a professional staff member at Sig Tau, it’s my job to help our chapters grow and succeed. We’ve seen that our chapters do better when they use ChapterBuilder. And I’m able to do my job better because of ChapterBuilder.”
 
Learn more about Sigma Tau Gamma at www.SigTau.org.
 
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About TechniPhi: TechniPhi helps fraternities and sororities grow through innovative technologies. We believe in fraternities and sororities. We believe that fraternities and sororities change the world – for the better – every day. We believe that fraternities and sororities help people become the best version of themselves. We believe that fraternities and sororities matter – matter to people, communities, and the world. We believe that more people in fraternities and sororities = a better world.  www.TechniPhi.com
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Follow Up, or Fail

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by Woody Woodcock, Guest Blogger

Have you ever met someone who didn’t remember you? Did you ever have that girl or guy who introduced themselves to you over and over again in college, but you still couldn’t remember their name? There are times when I attend a conference or run into someone and I just can’t place their name. Usually, I am quick to say “would you tell me your name again?” before moving on in our conversation. Most of the time, people don’t mind if you’re honest (and don’t make it a habit). Whenever this happens to me, I make a special mental note to remember their name for our next encounter.

This week at the University of Michigan, something similar happened. This time, the consequences were more detrimental. If you haven’t read about it yet, check out the ESPN story. It was really easy for me to instantly connect this disappointing story to countless others in the fraternity recruitment process when it comes to retaining recruits and new members. Here are two key quotes from that article that are alarming:

“I do not know which recruit they were talking to, but it was not me. It was just a little heartbreaking, for me to supposedly be so high on their list, for them to confuse me with someone else.”

And,

“Plus, they spelled both of my names wrong after I told them, but that was not the main issue. I guess they do not have tabs on me.”

Consider this: if someone is high up on your prospect list, and you spell their name wrong or confuse them for another PNM, how could you expect them to want to join your chapter? As a recruitment leader, you’re expected to be excellent at managing the details. Something little like taking the extra time to get someone’s name right can go a long way toward helping them feel like they are genuinely cared for. Our sister company, Phired Up, even conducted retention research that showed members leave organizations when they don’t believe people truly care for them.

There’s a difference between rush and recruitment. In “rush”, you’re likely rushing the process along to get as many members as you can. When you rush, you likely lose track of important details. Recruitment, on the other hand, is a well planned and consistent effort that helps you get to know PNMs on a deep, authentic level. ChapterBuilder can help you keep your important recruitment details organized so you can be intentional in your pursuit of building relationships. We recommend using ChapterBuilder to help make the details easy for you! Here are just a few things you can do:

  • Create a daily time to review and update your ChapterBuilder account
  • Track who attends your events and who you’ve contacted (calls, texts, and what their replies were) with ChapterBuilder notes and tags
  • Spot-check at least 5 – 7 PNM profiles to ensure that your recruitment team is doing a solid job of being systematic and taking good notes
  • If you discover that information is missing or not up-to-date, work with your recruitment team to help fix that right away!
  • Discuss the ESPN article with your recruitment team to help illustrate the importance of genuinely caring for each of your recruits individually

I’ve worked on dozens of expansions and with hundreds of fraternity chapters across the country, and I’ve learned an important lesson: if you don’t follow up in a meaningful way, you will fail in your recruitment and retention efforts. You have an incredible opportunity to help bring the gift of fraternity to many new members, and you have the tools at your disposal to make it easier and more organized than ever.

If you think you’ve got some recruits who might be on the edge of making a decision to go elsewhere, redouble your efforts to get to know them even better. Learn who else is helping them to make their decision by asking them about the people in their life who they care deeply about, and the people who care deeply about them. Don’t let another team gain your recruit because you squandered your opportunity to make them feel like they matter! Recruitment technology like ChapterBuilder can keep you organized and on track, but the real recruitment work comes down to the quality of the relationships you build.